Your satisfaction is our priority. If something was not right with your move, we want to know about it so we can make it right. Submit a claim or share your feedback using the form below.
Fill out the form below with details about your move and the issue you experienced. Include photos if applicable. Our team reviews all submissions within 24 hours.
Our claims specialist will review your submission, reference the move records and inventory, and may contact you for additional details or photos.
We will present a resolution based on your coverage level. For items covered under Full Value Protection, we will arrange repair, replacement, or compensation at current market value.
After resolution, we follow up to confirm your satisfaction. Your feedback helps us continuously improve our service quality for all customers.
Our claims and customer service team is available by phone at (212) 651-7273 or by email at claims@mypieceofcakemove.com